Editable starter policy: obtain appropriate legal review and replace the time limits and contact procedure with the terms that apply to your business and customers.
Replace this text with the return window, required authorisation, accepted product condition and who pays return shipping.
State how quickly customers should contact support and which photographs or packaging details are required.
Clearly personalised or made-to-order goods may have different cancellation and return conditions except where defective or applicable law requires otherwise.
State the review period, original payment method, expected bank processing time and treatment of original delivery charges.
The final policy must match the consumer-protection rules that apply to your business location and customers.